Our Policies

If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive Hettie's Crafty Creations experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.

Please ensure you have read my terms and conditions before placing your order or commission.

Payment

Please note that by commissioning a piece you are entering into a contract and payment will be due on completion. A deposit may be requested, especially for multiple orders and personalised items.

A photo or drawing will be shown to you on completion, once payment has been made securely, your commissioned piece will be posted.

If full payment has not been received within 28 days it will be presumed that you do not wish to proceed with the purchase, in this instance the piece will then be placed on open sale to the public.

Damage in Transit

In the unlikely event that damage occurs during transit please send a photo of the damaged item immediately. Return the piece to me and I will make arrangements to replace your work.

Privacy policy

I will not sell, distribute or lease your personal information to third parties.

© Copyright 

I will retain full copyright on all work that I produce, I have the sole right to sell and have my work reproduced. When a piece of work is commissioned, I reserve the right to display it on my website and on my social media pages. Clients who would like the commission to be kept a secret for a special occasion must inform me at the time the order is placed. I am happy for my customers to use the image of their purchased work for any non-commercial purpose. Once you’ve paid for your piece(s) you are welcome to display it on social media.

All work and content on Hettie's Crafty Creations website are the sole property and copyright of Sarah Wright and are legally protected by U.K. & international copyright laws.

Under no circumstance may you download, reproduce, publish or distribute elsewhere, in any medium, any of the images for commercial purposes, without proper and prior written permission from Sarah Wright. Unauthorised duplication or usage for commercial purposes is prohibited by the Copyright law and will be prosecuted.