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  • How much will it cost to deliver my items?
    Standard Delivery (Royal Mail 2nd Class 3-5 day) Greetings Cards - £0.70 · Greetings cards · Shiny Stickers · Book marks Cross Stitch Kits - £1.05 · Cross stitch kits · Earrings · Brooches · Keyrings · Jigsaws · Cross stitch hoops · Hanging decorations · Paracord bracelets · Fabric bags Small Parcel - £3.35 · Mugs · Frames · Funky Fleece · Bracelets · Necklaces Special Delivery (Royal Mail Next Day) Greetings Cards - £6.85 · Greetings cards · Shiny Stickers · Book marks Cross Stitch Kits - £6.85 · Cross stitch kits · Earrings · Brooches · Keyrings · Jigsaws · Cross stitch hoops · Hanging decorations · Paracord bracelets · Fabric bags Small Parcel - £7.65 · Mugs · Frames · Funky Fleece · Bracelets · Necklaces
  • What do I do if I have not received my order?
    If your order was despatched via Royal Mail, we advise you to first check with your local delivery office, even if you have not received a "while you were out card". In our experience, the majority of parcels not received are normally waiting there for collection. If your order was despatched via courier, the tracking information should provide the necessary information. In the event of lost parcels, we reserve the right to ask you to wait 10 working days after which we will despatch your order again if not received. Please contact sarah@hettiescraftycreations.com for further assistance.
  • Can you deliver outside of the UK?
    Yes. We can send your order to the UK, Europe and Worldwide. Just email sarah@hettiescraftycreations.com with your requirements and we will let you know how much it will cost.
  • How will I know when my order has been despatched?
    Once your order has been despatched, we will send you a despatch confirmation email to let you know that it's on its way and when to anticipate its arrival. Please check your spam/ junk mail folder if you believe you haven't received this email
  • I need my gift tomorrow, can you help?
    As long as you order before 2pm and choose Next Day delivery. If you are ordering on a Friday please note that your package is not guaranted to arrive until Monday. (This excludes personalised gifts).
  • Can I cancel my order?
    If your order has not been despatched then you can cancel it. Personalised orders cannot be cancelled once work has commenced on them. Please email sarah@hettiescraftycreations.com or telephone 0777 232 9391 for further assistance
  • How do I place an order?
    Placing an order with us is simple. Once you have found a gift you want to buy simply: Click on "Add to Basket" and your chosen product will be added to your basket. Continue adding items until you are ready to pay When you are ready to pay, click on the "check out" button Click on "Choose delivery" to choose your delivery service preference If you are happy with all the details click on "Go Checkout" You will then see a summary of your order information. If this is all correct click on "checkout" to pay by a credit or debit card, "Apple Pay" to pay via your apple pay app, "Manual" to pay in person using cash or via our sumup machine or "paypal" to pay via paypal Enter your delivery details, contact details, card details and submit your payment Once you have finished you will receive a confirmation email detailing your order. Please check this to ensure all details, including the delivery address are correct
  • When will my card be debited?
    Your card is debited once your order is accepted
  • Can I change my order?
    You can change your order as long as it has not been despatched. Please act quickly, as orders are despatched promptly. Contact us at sarah@hettiescraftycreations.com or call 0777 232 9391
  • What payment methods do you accept?
    Credit and Debit Cards You can buy your gifts at www.hettiescraftycreations.com using your credit or debit card Accepted Cards You can pay by Visa, MasterCard, Amex, Switch, Solo, Maestro (where you can pay via 3-D Secure/ Verified by Visa), Electron or Delta PayPal You can use your PayPal account to pay for your order. We are fully integrated with PayPal Express Checkout. Please be sure to enter the address you want your order shipped to (not the payment address) when paying this way. Apple Pay You can use your apple pay app to pay for your order Manually You can choose to pay on collection (you must choose local delivery or collect) and can use our sumup machine to pay by card, pay in cash or if you would like to pay via BACS, send us a message and we can arrange this for you.
  • How do I use a discount coupon?
    At checkout enter the coupon code in the coupon box and click redeem. Your coupon should then show in your basket
  • How do I redeem a gift card?
    To redeem the card, the recipient chooses which items they want to purchase in the usual way. During payment, select the Redeem a gift card option and enter your unique gift card code.
  • I've lost my gift card code, can you resend it to me?
    If you or the gift card recipient has accidently deleted the gift card code or it didn't arrive, email sarah@hettiescraftycreations,.com and we can easily resend it.

Our Policies

If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive Hettie's Crafty Creations experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.

Please ensure you have read my terms and conditions before placing your order or commission.

Acceptance of an Order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.

Payment

Please note that by commissioning a piece you are entering into a contract and payment will be due on completion. A deposit may be requested, especially for multiple orders and personalised items.

A photo or drawing will be shown to you on completion, once payment has been made securely, your commissioned piece will be posted.

If full payment has not been received within 28 days it will be presumed that you do not wish to proceed with the purchase, in this instance the piece will then be placed on open sale to the public.

Delivery

You as a buyer are free to choose from mentioned, and at the time, relevant delivery option(s). Hettie's Crafty Creations assumes no responsibility for damages during transport or damages caused from any delays beyond its control.

Where appropriate, we will send you details of your parcel so you can track its progress

Cancelling An Order

As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.

Damage in Transit

In the unlikely event that damage occurs during transit please send a photo of the damaged item immediately. Return the piece to me and I will make arrangements to replace your work.

Returns Policy

Hettie's Crafty Creations  accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.

No products may be returned to Hettie's Crafty Creations without the prior written consent of Hetties Crafty Creations and are subject to a return charge.

© Copyright 

I will retain full copyright on all work that I produce, I have the sole right to sell and have my work reproduced. When a piece of work is commissioned, I reserve the right to display it on my website and on my social media pages. Clients who would like the commission to be kept a secret for a special occasion must inform me at the time the order is placed. I am happy for my customers to use the image of their purchased work for any non-commercial purpose. Once you’ve paid for your piece(s) you are welcome to display it on social media.

All work and content on Hettie's Crafty Creations website are the sole property and copyright of Sarah Wright and are legally protected by U.K. & international copyright laws.

Under no circumstance may you download, reproduce, publish or distribute elsewhere, in any medium, any of the images for commercial purposes, without proper and prior written permission from Sarah Wright. Unauthorised duplication or usage for commercial purposes is prohibited by the Copyright law and will be prosecuted.

Privacy policy

Hettie's Crafty Creations will not sell, distribute or lease your personal information to third parties other than those directly related to the opeation of our business. 

Hettie's Crafty Creations (collectively “Merchant Store Name”, “we” and “us”, “data controller”) respect your privacy. We ensure that your privacy is protected when using our website or when placing online orders with us.

Hettie's Crafty Creations provides you with goods and services and is the data controller of the personal data that you provide when you order goods.
The Data Protection Officer for Hettie's Crafty Creations can be contacted via contact form that can be found at the bottom of this page.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hettiescraftycreation..com (the “Site”).


Personal data we collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through and with the Site (including processing your payment information, arrangements for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing your personal Information

We will only share your personal information with third parties directly concerned with Hettie's business as described above. For example, we use WIX to power our online store. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Your rights

If GDPR is applicable to you, you have the right to access personal information we hold about you and to ask that your personal information be amended, updated, or deleted, you have the right to ask for the ceasing of processing of your data, object to profiling activities and solely automated processing, request that we restrict the processing of your personal data, and/or request that your data be transferred to a third party (data portability) under certain circumstances. If you would like to exercise this right, please contact us through the contact information below.

You have the right to withdraw your consent to the processing of your data at any time if the processing is based on your consent, and can do so by contacting the DPO at the address provided.

If you would like to exercise any of your rights set out above, you can contact us using the contact form that can be found at the bottom of this page.

You also have a right to lodge a complaint with the relevant data protection authority.
The relevant authority for each country can be found on the European Commission website: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080


Data retention

When you place an order through the Site, we will maintain your Order Information for as long as necessary to carry out our services to you or for as long as we are required by relevant laws. After this period, your personal data will be deleted.


Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via contact form that can be found at the bottom of this page.

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